P2P - Credit Requests for Bidfood invoices

BIDFOOD CREDITS

Raising credits for Bidfood invoices is different from other suppliers because Bidfood are fully integrated within the P2P system - if you need a credit for a Bidfood invoice you should request this on the system.

Normally you would request a Bidfood credit on the system when receipting the goods but there will be occasions when this is not possible. See the link on receipting below on how to do this.

Please note: Any discrepancies which have not been reported at time of delivery with the driver must be reported within 24 hours of delivery otherwise any credit requests WILL NOT be accepted by Bidfood

REQUESTING BIDFOOD CREDITS - UNMATCHED INVOICES

If you are looking at unmatched invoices (Quantity Queries on Invoicing Alerts on your Dashboard) and you find you need to request a credit follow the sequence below:

• On your Dashboard Order Management Alerts click on Quantity Queries under Invoicing Alerts
• Click on the View button to the left of the Bidfood unmatched invoice line
• Click the green View button for the unmatched line (highlighted in red)
• Click on the green Request Credit button
• On the invoice line input the quantity you want to request credit for in the box in the Credit column
• Click the reason for requesting credit in the drop-down in the Credit column
• Click the green Submit button at the bottom of the page