Unmatched Invoices - Price Queries

HOW TO DEAL WITH UNMATCHED INVOICES WITH PRICE QUERIES

How to view your Unmatched Invoices (Price Queries)?

Click on the Purchase to Pay tab

On your Order Management Alerts on your Dashboard, click on Price Queries

A list of all your Price Queries will be displayed

How do I deal with my Unmatched Invoices (Price Queries)?

Click on View for the query you wish to resolve (the screen also shows what line the query is on)

The line that is in red indicates the line with the issue. Click on View

If the Price on the Invoice is greater than the Price on the Order there are two ways to proceed. You can either Request a Credit from the Supplier or you can Force Match the line(s) of the invoice

Requesting Credits - Bidfood Invoices

If the invoice is from Bidfood & you need to request a credit for an item that has not been delivered click the following linkP2P - Credit Requests for Bidfood invoices

If you have received a credit but the invoice remains unmatched click the following linkP2P - Unmatched Credits

If you have already requested a credit but the credit does not show at the bottom of the unmatched invoice line you need to contact the supplier to remind them to send the credit. The invoice will remain unmatched until the supplier sends the credit

Requesting Credits - Non Bidfood Invoices

If the invoice is from any P2P supplierexcept Bidfood& you need to request a credit for an item that has not been delivered you must phone the supplier as soon as possible to request credit

If you have received a credit but the invoice remains unmatched click the following linkP2P - Unmatched Credits

If you have already requested a credit but the credit does not show at the bottom of the unmatched invoice line you need to contact the supplier to remind them to send the credit. The invoice will remain unmatched until the supplier sends the credit

Force Matching Invoice Lines

If a credit has not been or will not be requested or a credit request has been refused by the supplier you have to accept the cost by force matching the line of the invoice. Click the following link to see how to do thisP2P - How to Force Match an Invoice

Once the unmatched invoice has been dealt with it will either automatically be: